Cancellation, Refunds, Returns and Shipping Policy
Thank you for shopping at Luxju Natural Hair Products. We want you to be completely satisfied with your purchase so we have designed our 30-day returns policy to put your mind at ease. If you are not satisfied with the product, we will refund the amount paid, by the terms of the Refund Policy herein.
Our order fulfillment and shipping process are designed to get orders on there way quickly and efficiently. You have the right to cancel your order any time after placing the order and return the products within 7 days after the day following the delivery, by contacting us and sending an email to: firstname.lastname@example.org. If the products have already been dispatched at the date of receipt of your cancellation of the order you must return the products to us in accordance with paragraph 8 below and we will refund the amount paid by you within 30 days beginning with the day on which notice of cancellation was given and after the returned products are received by us.
If you do not return the products or fail to make them available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the products. This does not affect your statutory rights.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will notify you on the status of your refund and initiate a refund to your original method of payment.
You will receive the credit within a certain number of days, depending on your card issuer’s policies.
If you want to return products for any reason, this should be done within 7 days from the date of delivery. In all cases you first must contact us (email@example.com) before you arrange the return of the article, to get approval for this. Please add the order number in your email.
Please note that we cannot process the credit without this approval.
We cannot be responsible for returned products that we have not received. We therefore advise you to send the package insured, and ask for proof of delivery.
Where products, which have no product fault, are returned, you will be refunded after inspection, if the products are returned in the original packaging and are in exactly the same condition as how you received them from us. You will not be refunded for shipping costs in either direction.
If you receive products that do not match your order, please e-mail us with the invoice number, a brief description of the problem and 2 clear photos of suitable size via firstname.lastname@example.org. We will then, if desired, send a replacement item. We are responsible for the return costs of the incorrect products.
Unfortunately we are unable to pay for your return shipping costs and these costs are non refundable. However, if you received an incorrect or defective product we will refund shipping for the return of the product. Please send your order form with your return. We do not offer exchange.
The cost of return shipping will be deducted from the amount refunded to you.